You might have noticed we recently transitioned to a new Support Desk. Our old helpdesk wasn't giving us the flexibility we needed so we switched back to our old system. We imported all the user accounts  however due to the size of the ticket database we were unable to copy over any tickets. We will however keep our old helpdesk open for many more months so you will still be able to access all your existing tickets in our old helpdesk. You can access it at http://pacifichost.zendesk.com/ (but please don't submit any new tickets here!)

We think you'll like the new interface though, we will be integrating all of our systems so it will act as one portal for both our Support and Billing systems, so stay tuned for updates!

Please enjoy the new full width interface and bigger buttons and text, if you have any questions or comments please feel free to send an email over to management@pacifichost.com.

SpamExperts, the leading provider of e-mail security products from Amsterdam, officially passed the word today that PacificHost has joined their Hosting Partner Program (HPP). This partnership was effectuated after PacificHost had been using SpamExperts for 6 months, which prevented 100% of their services from any blacklisting issues. PacificHost, specialized in website development and e-commerce solutions, was losing customers due to spam. Spammers were able to bypass their spam detection services, and thus resulted in IPs being blacklisted. SpamExperts' centralized solutions protect PacificHost and its customers from spammers.

SpamExperts' competence lies in providing professional email security solutions for ISPs and web hosts. Since 2004, SpamExperts is  is protecting the e-mail stream of  more than 1.2 million domains through their filter mechanisms, is filtering more than 50 million inboxes successfully and is halting unsolicited spam emails by locking them up automatically in quarantine. SpamExperts services include Incoming -and Outgoing Email Filtering and Email archiving, both available in Local Cloud or Hosted Cloud.

Thomas Perry, CEO of PacificHost, said: “We were losing customers due to spammers on the network. The spammers were bypassing our spam detection service and thus our IPs were being blacklisted. Since using the service we haven’t had any issues with spammers. SpamExperts expertly filters spam and protects our hosting service for all of our clients.”

“We are thrilled to be partnered with PacificHost”, states  Sam Renkema the CEOof SpamExperts   “PacificHost is dedicated to deliver quality hosting at its best, and by entering a strategic partnership with us, PacificHost can focus on providing that quality and feature-rich web solutions to small -and medium-sized enterprises. We take care of all the filtering activities and make sure that the e-mail of their clients will be protected from many malicious -and spam emails.

About PacificHost
PacificHost, located in Elk Grove, USA, is a leading provider of website development and e-commerce solutions for small to medium-sized enterprises. PacificHost focuses specifically on providing quality, feature-rich web and reseller hosting services. PacificHost enables businesses and individuals to harness the power of information technology and internet and provide customers with utmost satisfaction and knowledgeable customer support.

About SpamExperts
SpamExperts delivers managed email security in the cloud or on premises, tailored for webhosts: Incoming -, outgoing email filtering, and email archiving. Reduce churn, increase revenue, be 100% secure! Full API & standard integration and automation plugins for cPanel, Parallels products, DirectAdmin; Redundant, synchronized, and scalable; 4-Tier controlpanel; multi-level branding options; 24/7 support & SLAs; Fast release cycles and frequent updates! For more information about Spamexperts visit: www.spamexperts.com

PacificHost, a leading provider of Linux-based cPanel hosting solutions for video and social media websites, announced earlier today a new partnership between PacificHost and Panabee. Panabee is an innovative service that allows visitors to create, generate, and brainstorm various name ideas for their next mobile app, blog, or website.

Panabee is a new startup that has generated much buzz due to their unique domain name generator. The website requires the visitor to enter in key words that Panabee uses to find available domain names related to the original phrase. Panabee was designed to brainstorm ideas and names for the user. Many tasks for finding domain names are automated such as finding related terms, translating words, exploring variations, and searching Google. The service also simulates word association by displaying related comments from Twitter and Facebook.

PacificHost has created an innovative plugin that allows users to visit Panabee and take use of their services directly from within the PacificHost control panel. The partnership will give PacificHost clients a better way to find the name for their next domain name.

"I think finding Panabee is great, not only for us to ensure the next service we offer has a great name but for our clients as well. It offers them another resource to help them on their journey on the internet and anything we can do for them will not only ensure the success of PacificHost but the success of our clients as well," said Thomas Perry, president and CEO of PacificHost.

About PacificHost 
Originally formed in 1999, PacificHost provides high quality shared and reseller hosting solutions to clients worldwide. Hosting includes unique features such as built-in Cloud Software, Video Streaming Software such as FFmpeg, Remote R1soft Backups, LiteSpeed and more.

For more information, please see www.pacifichost.com

About Panabee
Panabee.com is a new search engine that helps users find catchy domain names, mobile app names, and blog names. After a user seeds Panabee with a key word, Panabee acts like a brainstorming partner that displays ideas from all over the web, from Google translations to related words to alternate domain endings. Panabee also simulates word association via Facebook and Twitter. Within a few months, Panabee has executed 5+ million searches on behalf of users and aims to expand this total through an exciting partnership with Pacific Host, a leading vendor in the hosting space.

For more information, please visit www.panabee.com

We will be upgrading all the hardware across all of our hosting services, this applies to Shared, Reseller and VPS Hosting services. The upgrade will allow us to offer a more reliable and faster hosting solution to all of our clients. The upgrade will not be noticeable as it will be a seamless transition from one service to another.

This is a required upgrade that will ensure the reliability and scalability of our hosting solutions in the coming months. Over the past 6 months we have had 2 Raid 10 failures which is unacceptable by our means, therefore we are implementing changes to the network and hardware to ensure that we provide nothing but the best hosting service possible.

What services does this apply to?
This applies to all Shared, Reseller and VPS Hosting services.

Will my website go down or become slow?
No, your website will remain online during the entire process, you won't even know the upgrade is occurring. 

Will I lose any data?
Once the restore is complete on the new hardware, the data we will use to restore your website with may be 1-2 days old. However we will be performing a sync with the live server before pointing your website to the new hardware to ensure all the data is up to date. Therefore no data should be lost during the process. If you find that you uploaded some new data or are missing some videos that you had before but no longer have, just send an email to support@pacifichost.comand we can perform a manual sync to ensure that your data is re-synced. 

Do I have to do anything if I am on a Reseller plan or a VPS?
If you are on shared hosting we will be able to handle everything for you. If you are on a reseller or VPS we will have to give you a new set of IPs to use for your nameserver and VPS installation. We will send out an email before the transfer takes place to ensure you are fully up to date with the new IP Information and when you need to make the change.

What this upgrade will allow us to deliver

Scalable Hosting solutions with greater redundancy than ever before Better hardware to ensure higher reliability Faster Website Loading Speeds NEW Hybrid Server Solutions coming soon NEW Cloud Hosting coming soon